As a registered healthcare provider we are permitted to remain open during the lockdown, and patients are advised to continue with their scheduled appointments and any urgent care they may need so long as they are well. We continue to treat patients in the clinic, as well as offering online appointments where necessary.
We have a range of safety protocols in place to help keep everyone safe and will continue to monitor advice from the government and the General Chiropractic Council. Before you arrive, you will receive an email telling you a bit more about these safety protocols, and a COVID-19 declaration form for you to confirm you are not displaying any COVID-19 symptoms and have not come into contact with someone who has contracted the virus.
We ask that you wait in your vehicle in our car park and your chiropractor will collect you at the time of your appointment. When you come into the clinic for your appointment, you will have your temperature taken and be asked to wear a mask. Hand sanitiser must be used on entry to and exit from the clinic. Your practitioner will be wearing Personal Protective Equipment (PPE) for your appointment. This includes an apron, mask and gloves. Treatment rooms will be disinfected and aired between patients.
Any questions or concerns you have, or if you are mask exempt, please do let us know.
OXTED CHIROPRACTIC CLINIC
PATIENT PRIVACY POLICY
Introduction
Welcome to the Oxted Chiropractic Clinic’s privacy notice.
The Oxted Chiropractic Clinic respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you become a patient of this clinic (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Purpose of this privacy notice
This privacy notice aims to give you information on how Oxted Chiropractic Clinic collects and processes your personal data during and after your time as a patient.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
The Oxted Chiropractic Clinic is the controller and responsible for your personal data (collectively referred to as "Oxted Chiropractic Clinic", "we", "us" or "our" in this privacy notice).
The Oxted Chiropractic Clinic operates the website: info@oxtedchiropractic.co.uk
We have appointed a Data Privacy Manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the Data Privacy Manager using the details set out below.
Contact details
Name: Oxted Chiropractic Clinic
Name or title of Data Privacy Manager: Candice Wilks
Email address: info@oxtedchiropractic.co.uk
Telephone number: 07310867904
Complaints
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes
This privacy notice was created in May 2021.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We use different methods to collect data from and about you including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Purposes for which we will use your personal data
We rely on the legitimate interest basis to process your data in the following circumstances:
Condition under which we process your special category data
To process your special category we rely on the contractual ground and also the special condition which allows health professionals to process the data for the purposes of preventative or occupational medicine, and the provisions of health care treatment.
Please contact us if you would like more details about the specific legal ground we are relying on to process your personal data.
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. If you would like to receive marketing from us we ask for your express consent.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may have to share your personal data with the parties set out below for the purposes set out in paragraph 4 above.
External Third Parties:
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the European Economic Area (EEA).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer). Once this time period has lapsed, we will destroy all the records that identify you, from our systems.
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
If you want to exercise any of the above rights, please contact Data Privacy Manager in writing.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.